“Quis custodiet ipsos custodes?”
It translates to “Who will guard the guards themselves?” or “Who will watch the watchmen?”
This expression reflects the challenge of holding those in positions of power accountable, a timeless concern that resonates even today.
So for your business - what should you have a finger on ref your IT?
As a business owner, there are several important areas where your IT company should provide regular reports but where we find they seldom do:
This is why you need to be involved!
- Financial Transparency:
- Regular financial statements, including income, expenses, and profit margins.
- Budget updates and any significant deviations.
- Billing details for services rendered.
- Security and Compliance:
- Cybersecurity reports: Threats detected, incidents, and mitigation efforts.
- Compliance status: Adherence to industry standards (e.g., GDPR, HIPAA, Cyber Essentials and ISO27001 amongst others).
- Risk assessments: Vulnerabilities and mitigation plans.
- Operational Metrics:
- System uptime: Downtime incidents and recovery times.
- Performance metrics: Network speed, server response times.
- Capacity planning: Scalability needs.
- Project Updates:
- Progress on ongoing IT projects.
- Timelines, milestones, and any delays.
- User Support and Satisfaction:
- Help desk reports: Response times, ticket resolution.
- User feedback: Satisfaction surveys, common issues.
Remember, clear communication ensures alignment between your business goals and IT operations